Listening is one of the many aspects of doing business which is vitally important.
If you want to run a business which provides good service and has good relations with prospects, customers and staff, listening – really listening must be at the top of the list of To-Do’s.
Asking questions is a big part of listening. But asking the wrong question because of not listening is a really quick way to dispense with what otherwise might have become a good relationship.
Listening is essential to every conversation we have. Not listening leads to misunderstandings and disagreements.
Listening is key to effective working relationships among employees and between management and staff. Listening is also key to relationships with all stakeholders regardless of their relationship to the business.
How to use listening:
- Listen for what the other party is expressing – rather than what you ‘think’ the answer should be
- Think about what you are hearing, so you can ask the right question
- Confirm what you are hearing so the speaker understands you are (or are not) on the same page
Listening – really listening impacts every aspect of business and life. Getting it right removes stress, worry and overwhelm and leads to greater success.
Talk Strategy with Clive
With more than 30 years’ experience in mentoring small to medium-sized businesses around Australia. Clive works with company owners and their teams to grow their business and achieve goals through startegic coaching.